Branch Service Manager, DBS, Consumer Banking Group

Responsibilities

• Plan, lead, manage and direct a team of staff in delivering excellent customer service
• Achieve business objectives and operate within regulatory, audit and compliance requirements and controls
• Create a high performance culture through motivation, training, development of all branch staff
• Achieve service standards set by the Bank; specifically customer waiting times, error rates, productivity, customer service surveys and managing customer complaints
• Achieve sales and revenue targets
• Optimise resources through adequate staffing, effective leave-planning and prudent budget management
• Achieve staff engagement through effective recruitment, staff development and retention programmes
• Meet all regulatory, audit and compliance requirements and controls as defined by the BankRequirements 

•  Diploma holder with at least 5 years of retail banking experience
• Relevant experience in managing and developing a service team
• Sound understanding of Financial Services, including working knowledge and application of compliance and banking regulations
• Relevant operations experience in all key operation roles within the branch
• CMFAS certification in modules 1, 5, 8, 9 and CHI
• Strong organising, interpersonal and communication skills
• Able to effectively coach and motivate a team
• Candidate will be based in the Resorts World Sentosa branch

  From: http://www.dbs.com/careers/pages/jobs.aspx?hasRedirected=true