Client Services (Call Centre), DBS Vickers Securities

DBS Vickers is a leading retail brokerage in Asia that provides high quality advisory services and products to our clients. Backed by the financial strength of the DBS Group, its dominant retail client base and expanding regional presence, we offer a full range of investment products and services, including IPO placements, unit trusts & bonds.   

Responsibilities 

·          Provide excellent and prompt customer service support to customers locally and globally

·          Manage the daily operations which include answering of phone calls, replying to customers’ queries, ensuring minimum drop calls and maximize customer satisfaction       

Requirements 

·          Polytechnic Diploma, GCE ‘A’/ ‘O’ levels (minimum 3 ‘O’ level credits), NITEC in Service Skills or Higher NITEC in Accounting/Business Studies (Administration) qualifications

·          Passion for delivering excellent service

·          Excellent command of English, Mandarin and/or Cantonese

·          Strong interpersonal and communication skills

·          Candidates with call centre experience who are keen to explore a frontline career are encouraged to apply

From: http://www.dbs.com/careers/pages/jobs.aspx?hasRedirected=true