Senior Manager (Business Planning & Support)

Responsibilities:

Lead a team in supporting and improving processes and systems related to sales and marketing; for greater business effectiveness: 

• Review and initiate improvement of existing processes, in support of sales (via retail, channel, telesales, direct and web) and marketing and product launches.
• Support the sales units on process issues, e.g. on fulfilling sales commitments to customers or customers’ requests for changes.
• Manage and run system development and administration for various e-initiatives.
• Manage and implement various technical systems and initiatives, to support the sales hotline and increase the productivity of sales and marketing staff.
• Manage the sales commission tracking system and account transfer process.
• Manage and co-ordinate the processing of orders to ensure sales orders are closed.

Requirements:

• A degree in Engineering with 8 years relevant experience in a sales support role, of which 3 should preferably be in a managerial capacity.
• Proven track record in project and process management.
• Process development skills e.g. 6 Sigma, Lean etc.
• Good understanding of Telecommunication / IT services and solutions.
• Meticulous and responsible with strong analytical, organisational and multi-tasking skills.
• Excellent communication skills and able to interact with senior management

Apply at: http://singtel.com/career/ST