• Processing of sales transactions
  • Process post-sales transactions e.g. new service provisioning, service migration, credit/debit adjustments etc.
  • To work closely with Account Managers (AMs) to ensure that all necessary documents required for raising works orders are accurately completed and submitted on time; and to ensure RFS is not missed.
  • To work closely with other internal departments to ensure smooth delivery of service to customers (e.g. make arrangements for pre-instalment, wiring etc).
  • To ensure that revenue is properly captured for each sales sector.
  • Attend to termination requests, transfer requests, change billing address requests, etc.
  • Attend to customers' enquiries and follow-up when AMs are away on official duties etc.
•  Provide support on billing matters
  • Assist AMs in answering enquiries / queries on order status, billing disputes / enquires, etc. This includes any billing issues such as consolidation of billing accts, billing discrepancies, refunds, outstanding payment, etc. Meeting customers (together with AM) for complicated billing issues, if required.
  • Monitor adjustments due to customer and ensure proper billing to customers.
  • Prepare and monitor any rebates / credits due to customers.
  • Liaise with Billing Operations to ensure that customer bills are in order, help investigate discrepancies/inconsistencies in customer bills, etc.
  • Ensure zero billing errors.

Requirements:

• A recognised Diploma preferably with a few years of relevant experience.
• Meticulous, organized, able to multitask and adapt quickly.
• Possess a customer-oriented mindset.
• A team player with initiative and a strong sense of accountability.