Description: ENGINEER, CALL CENTRE
MAIN ACCOUNTABILITIES :
Supporting the business unit in finance, sales & operational matters relating to :
Attend to pre- and after-sales customers queries or service at Acer’s Service Hotline.
Communicate/Interact with Acer’s customers and identify technical issue(s); troubleshoot, advise and resolve them to the satisfaction of the custome...
Description: Helpdek Agent
Provide support and resolution on 1st level end-user telephonic/web/email/fax enquiries & issues on in-house applications and standard PC and notebook problem related to Hardware & Operating System.
Logging of Service Desk Calls and documentation of all user requests and problem resolutions.
Escalate problems to 2nd and 3rd level support with agreed S...
Description: Client Services (Call Centre), DBS Vickers Securities
DBS Vickers is a leading retail brokerage in Asia that provides high quality advisory services and products to our clients. Backed by the financial strength of the DBS Group, its dominant retail client base and expanding regional presence, we offer a full range of investment products and services, including IPO placements, unit trusts & b...